Courtesy translation of the Spanish original. In case of discrepancy between versions, the Spanish version prevails.
Last updated: September 2026
1. Data controller
FIORAVIA, operated by FIORELLA ACEVEDO GARCÍA (RUC 10442597087), with its address at Servicio Online, is the controller of the personal data you provide through this website, the quote request form, the virtual Complaints Book or by email.
2. Data we collect
We only collect the data you voluntarily provide, such as:
- Your name and, if you provide it, your company name
- Email address
- The service you are interested in, source and target languages and required date
- The content of your message
- Any documents you choose to attach to request a quote
- In the Complaints Book: the identification data required by consumer protection regulations
Attached documents may contain personal or confidential information. By sending them, you declare that you are entitled to share them with FIORAVIA for the stated purpose.
3. Purpose of the processing
We use this data exclusively to:
- Answer your enquiries and prepare quotes
- Provide the translation and language editing services you order
- Manage the business relationship and invoicing
- Handle the claims and complaints registered in the Complaints Book
- Comply with the legal obligations that apply to our activity
4. Confidentiality of documents
The documents we receive are used only to prepare the quote and provide the requested service. Access is limited to the people involved in the project, who are bound to keep them confidential. We do not use their content for any other purpose.
5. Recipients
We do not sell or transfer your data to third parties, except where required by law. To operate this website and our services we may rely on technology providers (for example, web hosting and email) that process the data on our behalf and with the safeguards required by law. More information in our Personal Data Processing Policy.
6. Data retention
We keep your data for as long as necessary to handle your enquiry or provide the service you ordered and, afterwards, for the periods required by applicable law. Attached documents are kept only for as long as the project requires.
7. Your rights
You may exercise your rights of access, rectification, cancellation and objection, as well as the other rights recognised by Law No. 29733 (Peruvian Personal Data Protection Law) and its Regulations, by writing to fiorella@fioraviaservices.com and stating your full name, the right you wish to exercise and a way to contact you.
8. Information security
We adopt reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access or alteration.
9. Cookies
This website does not use analytics or advertising cookies. You can find the details in our Cookie Policy.
10. Changes to this policy
We may update this Privacy Policy to reflect legal or operational changes. The date of the latest update appears at the top of this page.
11. Contact
For any question about this policy, write to us at fiorella@fioraviaservices.com.